Consultant – Amazon Connect & CX Platforms (m/f/d)
Germany, Berlin, Bundesweit, Düsseldorf, München (City Office)
Full-time
Permanent employee
We make the world better with data
The Woodmark Group is a leading consulting organization specializing in AI, data, and analytics. We inspire people through our passion for data and innovation while supporting organizations on their digital transformation journey. Living our values of respect, openness, trust, and care fosters an excellent corporate culture and forms the foundation of our success.
What you can expect from us
Do you want to do more than just implement systems? Do you want to actively help shape a new business area? Then join us in building Woodmark’s next line of business.
As a Consultant (m/f/d) in the Amazon Connect & CX Platforms division, you’ll work at the intersection of customer service, cloud technology, and data. Together with our team, you’ll develop modern, cloud-native customer service solutions and, for the first time, make customer interactions truly actionable.
This isn’t just about contact centers, it’s about how every customer interaction can generate valuable data and lead to better decisions.
As a Consultant (m/f/d) in the Amazon Connect & CX Platforms division, you’ll work at the intersection of customer service, cloud technology, and data. Together with our team, you’ll develop modern, cloud-native customer service solutions and, for the first time, make customer interactions truly actionable.
This isn’t just about contact centers, it’s about how every customer interaction can generate valuable data and lead to better decisions.
Your diverse range of responsibilities
- Implementation and configuration of Amazon Connect (contact flows, routing, IVR)
- Development and integration of cloud-native contact center solutions on AWS
- Integration of third-party systems (CRM, ticketing, data platforms) via APIs and events
- Collaboration on the architecture and design of CX platforms
- Building omnichannel solutions (voice, chat, messaging)
- Analyzing customer requirements and translating them into technical solutions
- Identifying automation and data use cases in customer service
- Contributing to projects from concept through to production
What you bring to the role
- Implementation and configuration of Amazon Connect (contact flows, routing, IVR)
- Development and integration of cloud-native contact center solutions on AWS
- Integration of third-party systems (CRM, ticketing, data platforms) via APIs and events
- Collaboration on the architecture and design of CX platforms
- Building omnichannel solutions (voice, chat, messaging)
- Analyzing customer requirements and translating them into technical solutions
- Identifying automation and data use cases in customer service
- Contributing to projects from concept through to production
What you bring to the table
Technical Must-Haves
- Initial hands-on experience with Amazon Connect or comparable contact center technologies
- Strong knowledge of AWS (e.g., Lambda, DynamoDB, S3, CloudWatch)
- Experience with APIs and integrations (REST, webhooks, event-based)
- Basic understanding of cloud-native architectures
- Experience with omnichannel communication (voice, chat, etc.)
- Understanding of data flows and system Integration
- Experience with Amazon Lex (chatbots / voicebots)
- Knowledge of Python or Node.js (e.g., for Lambda)
- Integration of CRM systems (e.g., Salesforce, Zendesk)
- Basic knowledge of telephony (SIP, PSTN)
- Understanding of data and analytics (e.g., data lakes, BI)
- Experience with Infrastructure as Code (e.g., Terraform)
- An interest in the intersection of technology, data, and customer service
- The ability to analyze complex requirements in a structured manner
- A hands-on approach and a passion for putting ideas into practice
- A passion for collaborating with customers and interdisciplinary teams
- Motivation to actively help shape and drive a new initiative
- Fluency in German (C1) - both spoken and written
About us
Woodmark is one of Europe's leading IT consulting firms specializing in AI, data, and analytics. We inspire people through our passion for data and innovation. Living out our values—respect, openness, trust, and care—creates an excellent corporate culture and forms the foundation of our success.
What We Offer
- Innovation & Agility - In our diverse client projects and communities, you’ll work on exciting trending topics, tools, and technologies.
- Remote Work - Thanks to flexible hours and modern technology, you can work from anywhere—whatever works best for our clients and your personal circumstances.
- Employee Input & Development – You can contribute your ideas and share in our success. With Udemy, you have unlimited opportunities for professional development.
- Sports & Fun – We promote health and sponsor your gym and yoga studio membership. Our events and celebrations foster personal connections and team spirit.
- Compensation & Benefits – Our salaries are competitive, and thanks to our company pension plan, numerous in-kind benefits, and special and social benefits, they’re particularly attractive.
- Environmental Protection & Mobility – At Woodmark, you work in a climate-neutral way. When it comes to mobility, we offer an attractive (electric) company car and job bike program.
Apply now!
Interested? Great! Then apply now.If you have any questions, just contact our HR representative, Tabea Discus.
She’s happy to assist you at +49 (151) 25677161 or tabea.discus@woodmark.de.
Or send your application directly to karriere@woodmark.de.
We look forward to hearing from you!
We value the diversity of our employees as a great asset. It contributes to a positive work environment and, in particular, fosters creative ideas, innovations, and solutions for the challenges of the future. Woodmark therefore expressly welcomes applications from all individuals—regardless of social background, sexual orientation, age, ethnic background, nationality, gender, gender identity, disability, religion, worldview, or any other characteristics.